Cancellation Policies

We Understand That Plans Change

We want to ensure you have a great experience with us, even when plans need to change. Below are our cancellation policies.

E-Bike Cancellation Policy

  • Full Refund: To receive a full refund, you must cancel your e-bike reservation at least 48 hours in advance.
  • Within 48 Hours: Reservations canceled within the 48-hour period will not be eligible for a refund.
  • Contact Method: Email cancellations are not accepted. Please call 207-801-9086 to speak with a customer service representative.

Conventional Bike Cancellation Policy

  • Full Refund: Cancel or change your conventional bike reservation by noon the day prior to avoid being charged.
  • Contact Method: Call 207-288-9605 to speak with a customer service representative. Email cancellations are not accepted.

Kayak and Paddle Board Cancellation Policy

  • Full Refund: If you need to cancel or change your reservation, you must do so by noon the day prior to avoid being charged.
  • Contact Method: Call 207-801-9086 to speak with a customer service representative. Email cancellations are not accepted.
  • *In the event that WE have to cancel at any point, you will receive a FULL REFUND for your rental(s). We cancel in the event of unsafe weather conditions such as extreme winds and/or lightning.

Kayak/Bike Tours Cancellation Policy

  • Kayak Groups of Six or More: Change or cancel your reservation without charge if done at least 72 hours before the tour’s start time.
  • Kayak groups of Five or Fewer: Change or cancel your reservation without charge if done at least 48 hours before the tour’s start time.
  • Ranger-Led Bicycle Tour: Change or cancel your reservation without charge if done at least 72 hours before the tour’s start time.
  • Contact Method: Call 207-288-9605 to speak with a customer service representative. Email/voicemail cancellations are not accepted.
  • Full Refund: If you need to cancel or change your reservation, you must do so in accordance with our cancellation policies to avoid being charged.
  • *In the event that WE have to cancel at any point, you will receive a FULL REFUND for your reservation. We cancel in the event of unsafe weather conditions such as extreme winds and/or lightning.

Cancellation Policies